We are committed to providing exceptional quality and service. If you are not fully satisfied with your purchase, our return policy allows you to request a refund within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange unless the item is defective or damaged.
Please note that each order is eligible for a single return request.
Eligibility for Return :
To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be returned with the original packaging and any diamond certificates provided with the order.
Non-Returnable Items :
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Customised, personalised, or modified jewellery, as these pieces are specially created to your specifications.
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Engraved items, as they have been uniquely customised for you.
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Pierced earrings, for hygiene reasons, unless the item is faulty or damaged upon. This policy is in place to protect the health and safety of all our customers.
Refund Process :
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@diamondsbyuk.co.uk
Exchanges Defective or Damaged Items :
In the unlikely event that your item arrives defective or damaged, we will be happy to arrange a replacement. Please contact us at hello@diamondsbyuk.co.uk with details of the issue, and we will provide further instructions.
Cancellations :
If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.
Returns Shipping Instructions :
Before returning your item, please contact us at hello@diamondsbyuk.co.uk to obtain return instructions. Customers are responsible for return shipping costs. We recommend using a fully tracked and insured shipping service, as we cannot be held responsible for items lost or damaged during return transit.
Comparative Purchasing :
Comparative purchasing refers to ordering multiple items with the intention of keeping only one and returning the others. As all of our jewellery is made to order, this practice is not permitted. We reserve the right to refuse returns or cancel orders where we reasonably believe items have been purchased for comparison purposes.
Complimentary Gifts :
Orders that qualify for a complimentary gift as part of a promotion may be subject to an adjustment if items are returned. If a return causes the order value to fall below the promotional threshold, the complimentary gift must also be returned in its original, unused condition. If the gift is not returned, its retail value will be deducted from the refund amount.
Please note that complimentary earrings are final sale and cannot be returned for hygiene reasons. If your return causes the order to no longer qualify for the promotion, the retail value of the complimentary earrings will be deducted from your refund.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.